Return & Refund Policy
Request Window
Please contact us within 14 calendar days after delivery to request a return or report a product issue. Contacting us within this period allows us to review the request and provide instructions. This policy does not reduce any consumer rights or remedies that apply by law.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, email service@penvako.com with your order number, product name or variant, a description of the issue, and clear photos or video where available. We will review the claim and explain whether a return, replacement, refund, or another remedy is appropriate. Necessary return shipping costs for verified issues attributable to us will be covered by Penvako.
Change-of-Mind Returns
Personal-preference returns are reviewed individually and are not automatically approved. For an approved request, the item should generally be unused, unaltered, and returned with original packaging, accessories, and documentation where available. Wear, alterations, missing parts, or damage caused after delivery may affect eligibility, subject to applicable law.
How to Request a Return
Email service@penvako.com before mailing the item. Include your order number, the email used at checkout, the product name/variant, the reason for the request, and supporting photos if relevant. Wait for confirmation and return instructions. The company’s registered address is not automatically a return address; use only the address supplied by customer support.
Return Shipping
For an approved change-of-mind return, the customer may be responsible for return postage. For a verified defect, damage on arrival, or fulfillment error attributable to us, we will cover necessary return shipping costs. Use a trackable shipping method and keep proof of postage when possible. Original shipping charges and return costs are handled in accordance with applicable law and the circumstances of the claim.
Inspection and Refunds
If a return is required, the returned item may be inspected after it reaches the designated address. We will notify you of the outcome. Approved refunds are issued to the original payment method; the time for the credit to appear depends on the bank or payment provider. Any mandatory statutory refund deadline takes precedence.
Order Cancellation
Contact us immediately if you wish to cancel an order. Cancellation may only be possible before preparation or shipment begins. After dispatch, cancellation may no longer be available, but you may contact support to discuss any return options allowed by this policy and applicable law.
Contact Details
Email: service@penvako.com
Customer Service: +1 6086731174
Operated by: Shenyang Zhongying Building Materials Trading Co., Ltd.
Business License Entity: Shenyang Zhongying Building Materials Trading Co., Ltd.
Registered Address: Unit 1-17-2, No. 165-1 Xihe Road, Yuhong District, Shenyang, Liaoning, China
Website: https://penvako.com