Contact Us

Customer Support

For help with product information, size or variant selection, payment, order status, shipping, returns, refunds or privacy requests, please contact our support team. Include your order number and the email used at checkout where relevant. Please do not send passwords or full payment-card numbers by email.

Business and Contact Information

Brand: Penvako

Operated by: Shenyang Zhongying Building Materials Trading Co., Ltd.

Business License Entity: Shenyang Zhongying Building Materials Trading Co., Ltd.

Email: service@penvako.com

Customer Service: +1 6086731174

Registered Address: Unit 1-17-2, No. 165-1 Xihe Road, Yuhong District, Shenyang, Liaoning, China

Website: https://penvako.com

Response Time

We aim to reply to customer inquiries within 24–48 business hours. This is an estimate rather than a guaranteed service level; response times may be longer during public holidays, promotions, or periods of high inquiry volume.