Privacy Policy

1. Introduction

This Privacy Policy explains how Penvako, operated by Shenyang Zhongying Building Materials Trading Co., Ltd., may collect, use, disclose and retain information when you visit https://penvako.com, browse products, place an order or contact customer support. Where applicable law requires consent for a particular processing activity, we will provide the required consent process. This policy should be read alongside any cookie or privacy choices presented on the website.

2. Information We Collect

Information you provide may include your name, email address, phone number, billing and shipping address, order details, selected product variants, customer-service messages and return/refund information. Payment information is handled through payment providers; do not send full payment-card details by email. Technical information may be collected automatically, including IP address, browser type, device and operating-system information, pages viewed, access times, referral data and interactions with the website. The specific data collected depends on the website features and services enabled.

3. How We Use Information

We may use information to process orders and payments, arrange shipping and tracking, respond to questions, manage returns and refunds, maintain website functionality, troubleshoot errors, prevent fraud and abuse, protect site security, understand website performance, improve product presentation and customer experience, measure advertising activity where enabled, send marketing messages where permitted, and comply with legal obligations or resolve disputes.

4. Cookies and Similar Technologies

The website may use Cookies, pixels, tags and similar technologies to maintain sessions, remember shopping-cart contents or preferences, support checkout and security, understand traffic and website performance, and measure advertising effectiveness. Some technologies may be provided by third parties. You can manage or delete Cookies through your browser settings; blocking them may affect cart, checkout or other site functions. Where required by law, non-essential Cookies or similar technologies should be used only after the required consent or preference choice.

5. Third-Party Services and Sharing

We may share information reasonably necessary for a service with payment processors, shipping and logistics providers, website hosting or technical vendors, email and customer-support platforms, analytics services, fraud-prevention vendors and advertising partners. These providers may process information under their own privacy policies and terms. External websites are not controlled by this policy. We do not sell personal information for money; however, some advertising-related sharing may be treated as targeted advertising or data sharing under certain laws, and applicable rights or opt-out mechanisms will apply.

6. Advertising Services and AppLovin

Depending on the tools enabled on the website, we may work with third-party advertising, attribution or measurement services, including AppLovin. Such services may process device identifiers, advertising identifiers, IP addresses, device information, website interactions and usage-related data to deliver or measure advertising, provide analytics, detect fraud or improve advertising technology. Actual data practices depend on the services and settings in use. For more information, read AppLovin’s privacy policy: https://legal.applovin.com/privacy/

7. Data Security and Retention

We use reasonable technical, administrative and organizational measures intended to protect information against unauthorized access, misuse, loss, alteration or disclosure. No online transmission or electronic storage system can be guaranteed completely secure. We retain information for as long as reasonably necessary to fulfill orders, provide support, meet legal and accounting obligations, prevent fraud, resolve disputes and carry out the purposes described in this policy.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of eligible information; withdraw consent where processing relies on consent; object to or restrict certain processing; unsubscribe from marketing communications; manage Cookie settings; or opt out of certain advertising-related processing. Contact us using the details below. We may need to verify your identity and some requests may be subject to legal exceptions.

9. Children’s Privacy

The website is intended for general shopping and is not designed to encourage children to provide personal information independently. Purchases should be made by people legally able to enter into a purchase transaction. If you believe a child has submitted personal information inappropriately, contact us so we can review the matter and take appropriate action under applicable law.

10. Policy Updates

We may revise this Privacy Policy as our services, website tools or legal requirements change. The updated version will be published on this page with a revised effective or update date where applicable. We encourage visitors to review it periodically.

11. Privacy Contact and Company Details

For privacy-related questions or requests, contact service@penvako.com.

Operated by: Shenyang Zhongying Building Materials Trading Co., Ltd.

Business License Entity: Shenyang Zhongying Building Materials Trading Co., Ltd.

Registered Address: Unit 1-17-2, No. 165-1 Xihe Road, Yuhong District, Shenyang, Liaoning, China

Phone: +1 6086731174

Website: https://penvako.com